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Communicates Effectively

The Communicates Effectively Success Skill deals with written and verbal communications skills and its subcomponents such as reading, grammar, public speaking and listening skills.


    1. Understands main idea.
    2. Understands author's intent.
    3. Analyzes logical development of topic and/or argument.
    4. Evaluates effectiveness of written document.
  • In any formal communication, spoken or written, the student will include:

    1. Provides an introduction.
    2. States main idea (thesis).
    3. Gives a logical arrangement of subtopics.
    4. Develops points appropriately sufficient to fully develop each point.
    5. Includes a conclusion.
    1. Recognizes differences among audiences in attitudes, beliefs and/or levels of technical knowledge and adapts communication accordingly.
    2. Recognizes differences in situations such as level of formality required, type of communication needed and adapts communication accordingly.
    3. Recognizes purpose of communication.
    1. Plans before writing by brainstorming, freewriting, mapping, listing, and/or outlining.
    2. Prepares a preliminary draft.
    3. Revises draft for organization as noted in A-2.
    4. Revises draft for completeness of development as noted in A-2.
    5. Edits draft for language use as noted in A-5.
    1. Uses appropriate vocabulary.
    2. Uses appropriate grammar.
    3. Uses appropriate punctuation.
    4. Uses appropriate spelling.
    5. Uses appropriate syntax.
    1. Recognizes and adapts to audience, situation and purpose as noted in A-3.
    2. Formats documents appropriately.
    3. Uses appropriate reader-centered tone and language.
    4. Drafts document as noted in A-4.
    5. Edits document as noted in A-5.
    1. Analyzes audience's level of expertise and adapts instructions accordingly.
    2. Begins instructions by listing tools and/or materials needed.
    3. Calls special attention to warnings.
    4. Breaks task into single steps.
    5. Uses appropriate tone.
    1. Adapts message to audience and purpose as noted in A-3.
    2. Organizes and develops message as noted in A-2.
    3. Effectively uses appropriate visual aids to enhance the presentation.
    4. Speaks in a fluid, confident manner.
    5. Uses appropriate vocabulary, grammar and syntax.
    6. Maintains eye contact with audience.
    7. Uses non-verbal expressions effectively.
    1. Focuses complete attention on speaker.
    2. Asks clarifying questions.
    3. Can repeat speaker's main points.
    4. Listens for speaker's feelings in addition to speaker's words.
    5. Responds appropriately to speaker.
    1. Establishes and maintains eye contact.
    2. Observes and interprets body position and movements of others.
    3. Respects appropriate boundaries of personal space.
    4. Aware of and controls own non-verbals to create a positive, confident impression in workplace.


Some of the courses that will provide assessment and artifacts for the Communicates Effectively Success Skill include the following:

  • ENGL1122 - English Composition I
  • ENGL2123 - English Composition II
  • COMM1130 - Speech
  • GS1000 - HC Cornerstone
  • PSYC1120 - Organizational Behavior
  • COMM1154 - Interpersonal Communication


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