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The Helpdesk handles questions concerning service requests, system logins, and inquiries from faculty, staff, and students regarding computer hardware and software, Internet connectivity, and related topics. For further details on services provided please see the IT Services Catalog. For self-help topics see the Self-Help topics at the bottom of this page.

Hocking College Services and Applications

Office 365

Hocking College is pleased to announce that we are now offering Microsoft Office 365 Education for Students. The plan is available for free to active faculty/staff and students who attend Hocking College.

This plan allows these users to access Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access on mobile devices including Windows tablets, laptops, and iPads. The plan also includes 1TB of OneDrive storage, managed by the school, and students can edit and collaborate using Office Online, OneNote Online and SharePoint sites.


Users keep the same Hocking College email address, but use Google's advanced email interface. Each mailbox comes with a powerful spam filter and over 25 gigabytes of storage. Users may never have to delete a message again!


Users can share calendars with friends or subscribe to public calendars to stay on top of events on campus.


Create and share documents, spreadsheets and presentations online, and download them to desktop applications. Great for collaborative projects in and out of class.

Google Hangouts

Instant Message (IM) with friends and classmates, or make free voice calls to anyone else with Google Hangouts, anywhere in the world.


Moodle is the Hocking College entryway to any online classes you register for. You will also use Moodle for your HC Cornerstone class. To set up Moodle:


Use WebAdvisor to access and update your personal information, view your current semester schedule, register for upcoming semesters, add and drop classes, plan your course of study (your program evaluation shows courses completed and courses needed), view your HC transcript and grades.

Colleague Self Service

Self-Service is an Internet software system designed to provide students, faculty, administrators, and other members of an educational institution's learning community with "anytime, anywhere" access to information services

Colleague Self-Service Financial Aid gives students the clarity they need. This intuitive, self-service solution features several tabs and web forms that guide students, step-by-step, through the process for applying for and accepting the financial aid they need in order to achieve their academic goals. Additionally, counselors see the same information students see-so they can provide relevant, timely support.

Self-Help Topics
    1. Click on the Moodle icon at the top of the page, or click the link in the footer.
    2. Enter your WEB ADVISOR Username and password (Your Initial Password is your Student ID #) and click on LOG IN.
      NOTE: Your username and password are the same as what you login to your email.
    3. We can reset passwords ONLY - We can not provide any other information for the Moodle system. For additional assistance contact the Helpdesk at extension 6113.
    1. Click on the WebAdvisor icon at the top of the page, or you can click on the link in the footer.
    2. On the main menu for WebAdvisor Username on "Log In" Enter your Web Advisor User ID and initial password from the front of this sheet then click "submit" Note: The first time you log into WebAdvisor, you will be required to change your password. Follow the on screen instructions to change your password. Your Password MUST be 6 to 9 characters containing both letters and numbers.

      Once you have successfully logged in, you will be able to access your student information.
  • Gmail Password Reset

    Please visit the Password Reset Page. In order to change your password you will need the following pieces of information:
    • Hocking College Username
    • 7-Digit College ID
    • Birth Year
    • Last 4 SSN or Last 4 SEVIS (for international students)

  • Moodle Password Reset

    Please visit the Password Reset Page. In order to change your password you will need the following pieces of information:
    • Hocking College Username
    • 7-Digit College ID
    • Birth Year
    • Last 4 SSN or Last 4 SEVIS (for international students)

  • WebAdvisor Password Reset

    Go to the WebAdvisor and click the What's My Password link on the bottom right-hand side of the page.

  • Helpdesk

    Contact Information:

    Hours of Operation:
    Monday - Friday
    8:30am - 4:30pm