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Desktop Operations

The IT Operations Unit offers various options for obtaining assistance with Hocking College Office of Information Technology provided services. Whether by phone, online self-service, or in person, our IT Operations Support Team can assist you with a service issue, service request, and general questions regarding Information Technology services.

Customers are encouraged to utilize any of the following IT Operations Support options:

  • Online Service Request
  • Online Self-Service
  • Phone Support
  • Walk-in Computer Help Desk Support

The IT Operations Unit provides assistance with:

  • Daily Operation Requests
  • Email and WebAdvisor issues
  • Faculty, Staff and Administrative Hardware and Software Support
  • Classroom and Computer Lab Support
  • Remote Login for Service Repairs and Updates
  • Site-License Maintenance, Software Installs, Updates and Services
  • Identity Maintenance (Logins and passwords for Hocking College Systems)
  • Virus Issues
  • New Equipment Specification and Pricing
  • Asset management and planning for academic and business units and help coordinate unit and institutional plans to maximize buying hardware and software.