The IT Desktop Operations Unit offers various options for obtaining assistance with Hocking College Office of Information Technology provided services. Whether by phone, online self-service, or in person, our IT Operations Support Team can assist you with a service issue, service request, and general questions regarding Information Technology services.
We've all grown accustomed to having information readily available via our web browsers. In addition to maintaining the College's main web presence; this team brings more streamlined processes and services to the web.
We develop web strategies that support the needs of our students, faculty, staff, and community.
We provide wireframe, functionality, and database design for web applications.
We develop web applications based on design parameters, coding standards, best industry practices.
We provide support for our institution's Learning Management System.
We maintain all our institution's official web presences.
We can provide training documentation for all supported web applications.
Web requests are submitted via our ticketing system, which allows us to prioritize our projects, and keeps the user informed of the status of their request. Requests are prioritized in accordance with our campuses institutional goals.
These requests are generally done by instructors. A request for the Online Learning system
After receiving a request, research is done to determine what requirements are needed to facilitate the user's request. Some of
Once the requirements for a project have been gathered, we will begin the design phase. Within this
During this stage of a
The testing period lets us determine what unresolved issues might still exist. We check to make sure that all functionality works as expected, navigation links properly, and that all security measures are in place and functioning correctly.
Once the project passes all testing, we can launch the site. Once a site is successfully deployed we can monitor the site and gather statistics to determine what the site is doing well, and what areas need improvement.
The site is then provided ongoing maintenance to ensure that the end user's experience does not suffer. This is usually done by updating content such as text, images, and sometimes new features may be necessary.
Hocking College offers a high-speed, high-reliability voice and data network.
Our data network provides a mix of 10 Mbps, 100 Mbps or 1000 Mbps switched Ethernet to every office, classroom, lab and residence hall on the Hocking campus, with 802.11 a/b/g/n/
Hocking College is connected to the Internet through OARnet, with 500 Mbps of total availability.
500 Mbps, dedicated to on-campus academics and administrative resources, which is linked
Hocking College has provided Wireless access to faculty and registered students campus-wide at the Nelsonville campus, Washington Hall, McClenaghan Center, Logan campus and Perry Campus
The Hocking Wireless network supports 802.11a/b/g/n/
To connect to the Wireless Network, you must configure your Service Set Identifier (SSID) or your Wireless device in the Wireless configuration. The following list identifies which SSID is located at each facility:
Hocking's main campus has one unified SSID that services Natural Resources, Public Safety Services, Library, Cafeteria in John Light Hall, Concourse in John Light Hall and Recreation Center. SSID = hocking.
|The McClenaghan Center||hocking|
A web browser, such as Microsoft Internet Explorer, Firefox or Chrome is required to use the Wireless. Computer Network Services also recommends that your virus scanner (Symantec or McAfee) is working and up to date. Hocking also requests that you run updates for your computer regularly. Microsoft updates can be checked online by visiting http://windowsupdate.microsoft.com
Wireless networks should be considered unsecured. Hocking's Wireless network is no exception to this
Services that will be available through the Hocking Wireless network include:
Hocking College provides computing resources to support the academic activities of the institution. The resources are intended for the sole use of the college faculty, staff, students and other authorized users.
By utilizing Hocking College computing and network resources, you give consent to accessing and monitoring, in order to enforce this policy and to protect the integrity of computer systems or the rights or property of the university. System administrators may examine or make copies of files that are suspected of misuse or that have been corrupted or damaged.
Administrative Computing is responsible for supporting the administrative data processing needs of the institution. As part of the Information Technology department, Administrative Computing works collaboratively with all areas of the College to provide administrative and academic services to students, administration, faculty and staff.
The college's telephone system is maintained and supported by the Office of Information Technology, with telephone and voicemail support.
If your telephone is broken, if you need help using voicemail, if you need to add/remove/move a phone, submit an online ticket
|Hocking Police Department||6598|
|Local Calls||8 + 1 + Area Code + Telephone Number|
|On-campus Extensions||Last 4 digits|
|Domestic Long Distance||8 + 1 + Area Code + Telephone Number|
|International Long Distance||8+ 011 + Country + City + Number|
|Toll Free||8 + 1 + 800 + Number|
|Credit Card or Collect Calls||8 + 0 + Area Code + Number
At tone, enter credit card number or wait for assistance.
|On-campus dialing to remote sites|
|Lake Snowden||4 digit extension|
|Logan Energy Institute||4 digit extension|
|Perry Campus||4 digit extension|
|The McClenaghan Center for Hospitality Training||4 digit extension|
|Off-campus dialing to remote sites|
|Lake Snowden||1 + (740) + 698 + 6373 + Extension|
|Logan Energy Institute||1 +(740) + 385 + 9315 + Extension|
|Perry Campus||1 + (740) + 342 + 3337 + Extension|
|The McClenaghan Center for Hospitality Training||1 + (740) + 753 + 6196 or 1 + (740) + 753 + 6197|
Check out this list of Suggested Voicemail Greetings
VM + * + extension number
Dial your college phone number, when you hear your greeting press *. Follow message prompts.
Enter an online service ticket
After voicemail greeting starts press #. This will skip the greeting and go directly to voicemail.
Press VM button then enter the extension of the party that you wish to leave a voicemail message with.
Dial 8 and then the number.
Press the right side of the center speaker button until you get the desired volume level, then press the middle of the center button to save the desired volume.
Press the left side speaker button to activate the speaker function. Press the same button to discontinue speaker function.
Press DND button. Press right side of center speaker button to scroll (1-20) for whatever Do-Not-Disturb message you desire.
Press the transfer button and then the extension of the party you want to transfer to, hang up to complete the transfer.
Press the "FWD" button on your phone. Dial the outgoing line "8" and then the number that you want your calls forwarded to. To cancel the forward feature: press the "FWD" button and then the speaker button.
Press the "RED" button on your phone and hang up or place another call. To return to the call on hold, lift the handset and press the flashing button.
NOTE: The call will be held for 4 minutes before the call is dropped.
If you are receiving harassing phone calls on your Hocking College extension, please contact Campus Safety at Extension "6598".
The Office of Information Technology has provided this site to increase your awareness of security best practices, tools, and other preventive measures for securing College technology resources and personal information.
Maintaining these resources at Hocking is vital to the educational and operational missions of the College. Supporting these missions is the responsibility of all members of the College community.
Some of these resources include:
From home, from the office, from your residence hall... computers allow people to access and use sensitive information in many ways. Social Security numbers, bank account information, credit card numbers, and medical history can be very valuable information in someone else's hands.
One of the most common ways sensitive information is breached is the result of computer users not properly disposing of data when they are finished using it (i.e. getting a new computer, records on CD). Simply hitting the "delete" key does not completely remove the data from a hard drive and with the proper
The goal is to ensure that no sensitive data remains on computer/server hard drives leaving the College and to ensure that equipment which is expensive to maintain is removed from campus and not redistributed to other departments.
Equipment or peripherals meeting this category may include but is not limited to:
All peripherals can be dropped off at the OIT helpdesk or can be scheduled for pickup as necessary. Computer hard drives and other removable storage devices are sanitized utilizing software which meets the Department of Defense (DOD) standards for the removal of data. Only authorized Information Technology personnel will sanitize hard drives and removable storage.
Do you have old equipment sitting around? Fax machines, printers, typewriters, computers, etc? Computers and peripherals are not biodegradable and can contain harmful chemicals and heavy metals. In accordance with State IT disposal laws (DAS), the College utilizes recycling best practices to help keep hazardous materials out of landfills. Our recycling service and
It is the responsibility of all users of the Hocking College information technology resources to know and understand all relevant laws and policies that govern its use. For the most part, members of the Hocking community obey college policies and procedures. However, one issue that is more commonly dismissed, not only by Hocking
Passed in 1998, the DMCA provides "limitations for service provider liability relating to material online" and specifically contains a section that stipulates a university's responsibilities as an Internet Service Provider (ISP). In other words, the DMCA tells Hocking what it can and cannot do with respect to facilitating the transfer of files. The College as a service provider can give its users the connections they need to transfer files, but if any illegal activity is detected, the College must guarantee that the transfers have ceased.
The DMCA holds the College liable if illegal file transfers persist but
The Office of Information Technology (OIT) and the Office of Student Affairs have implemented a layered approach to educate students on the issues surrounding the DMCA as well as measures to help enforce proper use of information technology. o Hocking College recognizes the Higher Educational Opportunity Act (HEOA)
Several sections of the HEOA deal with unauthorized file sharing on campus networks, imposing three general requirements on all U.S. colleges and universities:
The Digital Copyright Safeguard program focuses on awareness programs that cover the criteria listed within the Higher Education Opportunity Act.
Hocking College is committed to educational awareness and has developed programs to help disseminate information describing copyright laws.
Copyright infringement is the act of exercising, without permission or legal authority, one or more of the exclusive rights granted to the copyright owner under section 106 of the Copyright Act (Title 17 of the United States Code). These rights include the right to reproduce or distribute a copyrighted work. In the file-sharing context, downloading or uploading substantial parts of a copyrighted work without authority constitutes an infringement.
Penalties for copyright infringement include civil and criminal penalties. In general, anyone found liable for civil copyright infringement may be ordered to pay either actual damages or "statutory" damages affixed at not less than $750 and not more than $30,000 per work infringed. For "willful" infringement, a court may award up to $150,000 per work infringed. A court can, in its discretion, also assess costs and attorneys' fees. For details, see Title 17, United States Code, Sections 504, 505.
Willful copyright infringement can also result in criminal penalties, including imprisonment of up to five years and fines of up to $250,000 per offense.
Visit the Legal Sources of Online Content page for a list of legitimate online services that offer free or low-cost music and other forms of digital media.
If Hocking College receives notice of alleged DMCA violation, actions are immediately expedited to further analyze, diagnose, remove, and/or block access to the alleged infringed materials. Designated Agent logs all alleged notifications with documented finding and action items.
As a result, the Office of Information Technology will forward a letter of alleged infringement to Campus Judiciaries for students or to
What is the DMCA
Educause connect - DMCA
The act of exercising, without permission or legal authority, one or more of the exclusive rights granted to the copyright owner under section 106 of the Copyright Act (Title 17 of the United States Code). These rights include the right to reproduce or distribute a copyrighted work. In the file-sharing context, downloading or uploading substantial parts of a copyrighted work without authority constitutes an infringement.
Hocking College will never call or email you asking for your login name, password, or Social Security Number. If you receive a phone call or email asking for this information, do not provide it and immediately call the Help Desk at x6113