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IT Services

Hocking College IT Office

The Office of Information Technology offers the following services to empower Hocking College students, faculty and staff. Please visit the following areas to learn more about how you can take advantage of the specific service offerings.


740-753-6113
helpdesk@hocking.edu

Monday - Friday: | 7:30am - 5:00pm

Computer Helpdesk

First point of contact for resolving technology related issues. The Helpdesk can help troubleshoot requests, provide access to various College systems, provide training for supported systems and log advanced issues.

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Web Services

We've all grown accustomed to having information readily available via our web browsers. In addition to maintaining the College's main web presence; this team brings more streamlined processes and services to the web.

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Administrative Computing

Responsible for providing the business systems that allow our great faculty and staff to be successful. This team is also instrumental in making accurate data available to our constituents.

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IT Services Catalog

A robust list of the services that the Hocking College Office of Information Technology provides for the College.

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ID Cards

Your Hocking College ID card is used to verify your status as a student, faculty or staff member. Student IDs are validated by registration. Staff IDs are validated based on Human Resources records.

 

Desktop Operations

This team works hard to keep computer labs and workstations running smoothly. They provide advanced technical support for issues that cannot be resolved via the Helpdesk, assist faculty in providing computer labs that promote successful learning, and assist staff in purchasing equipment that meets College computing standards.

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Network Services

Our Network Services team maintains the campus network and server inventory so that all of the other services we offer are possible.

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Telephone Services

The college's telephone system is maintained and supported by the Office of Information Technology, with telephone and voicemail support.

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Information Security

The Office of Information Technology has provided this site to increase your awareness of security best practices, tools, and other preventive measures for securing College technology resources and personal information.

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Office of Information Technology Strategy

Mission statement

The Office of Information Technology will provide high quality, cost-effective information and technology-based services to facilitate the College mission as it applies to management, teaching, learning, and community service.

Vision

Make optimal use of technology to foster student learning while increasing the efficiency, security, and effectiveness of college operations.

Robust, high-availability technologies will be used to:

  • Enhance teaching and learning by encouraging and supporting the use of technology.
  • Ensure reliable infrastructure, systems, and services in a secure environment.
  • Maintain a positive, customer-focused relationship with all users through open communication, integrity and excellent customer service.
  • Provide enterprise resources and processes that foster continuous improvement and organizational effectiveness.

Major Initiatives

  • Defining Technology life cycles and replacement plans
  • Business Continuity plan and disaster recovery plans
  • Creating transparency in business operations
  • IT Centralization
  • Integrated Security upgrade
  • Technology standardization
  • Succession planning and cross training
  • Documentation and standard operating procedures
  • Document Imaging
  • Electronic signatures

Technology Services

  • Hardware refresh
  • Server consolidation
  • PCI compliance
  • Software/Technology assessment management
  • Instructional technology evaluation and deployment
  • administrative technology evaluation and deployment
  • Implementation of consistent setup protocols

Information Services

  • Further leverage the Colleague environment (HR, Admissions, etc)
  • Fine tuning disaster recovery techniques
  • Enhanced documentation on current processes and job scheduling
  • Automated report generation and web availability job scheduling
  • Implementation of Colleague Self-Service
  • Process enhancement and automation
  • Launch webtime online time management

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